Shipping Return Policy
Refunds | Shipping | Damaged Shipment
Purchased Cambria samples from CambriaUSA.com or CambriaCanada.com may be returned to any Cambria-owned location for a refund of the sample cost to the original payment method (shipping costs are not refundable). Samples must be in good condition and returned with the original packing slip.
Approved Cambria-owned locations
Purchased Cambria samples may also be returned via mail for a refund of the sample cost to the original payment method (original shipping costs are not refundable and the consumer will pay any return shipping costs). Samples must be in good condition and can be returned in the original packaging with the original packing slip. Please call 1-866-CAMBRIA (1-866-226-2742) or email CUSTOMERSERVICE@CAMBRIAUSA.COM with questions.
Returns should be sent to:
Cambria Samples Fulfillment
Attn Michelle Blair / Samples Returns
835 Commerce Drive
Belle Plaine, MN 56011
United States
Returns must be completed within 180 days of purchase date.
REFUNDS
The return will be processed after it is received and its condition inspected. Refunds may take up to 10 days to appear on the consumer’s credit card statement. The consumer will receive an email when the return has been processed.
SHIPPING
Turnaround
Orders ship within 1 business day, arrival date will depend on the shipping option chosen. Please note certain designs, based on popular demand, could have extended lead times. The consumer will be contacted if an order is not able to be filled in the desired time frame due to inventory unavailability. Shipping times may differ for Canadian shipments.
Shipping Rates
Shipping rates are calculated at the time of order. All orders ship via UPS. Shipping costs are based on weight, service level, and delivery location from our Fulfillment Center in Belle Plaine, MN.
Shipping Locations
Available to ship in the US and Canada. For any other international orders, please call our Cambria Customer Care team at 1-866-CAMBRIA (1-866-226-2742).
DAMAGED SHIPMENT
If a sample arrives damaged, please call 1-866-CAMBRIA (1-866-226-2742) or email CUSTOMERSERVICE@CAMBRIAUSA.COM for further instructions.